RMA Request Form

Wavelength Opto-Electronic (S) Pte. Ltd ( WOE ) offers various services for purchased products. Wavelength Opto-Electronic (S) Pte. Ltd general terms and conditions regarding sale and delivery apply.

The following conditions also apply:

I. Services that require an RMA number:
To send in your products for the following services, you must have a return material authorization (RMA) number issued by Wavelength Opto-Electronic (S) Pte. Ltd.
• Complaint service (for defects within the warranty period)
• Repair service (for defects outside the warranty period)
For justified complaints (=within the warranty period and error was caused by the manufacturer), a flat fee for inspection will not be charged.

II. When a claim can be made
Before returning a product, please consult the instruction manuals on proper handling (product information, operating instructions, datasheets, etc.) to determine whether there really is a defect, a malfunction, or a deviation that does not meet the stipulated requirements.
1. Complaints can only be made within the warranty period of 3 months, calculated from the date of the original delivery of the goods.
2. In the event of third-party intervention, serial numbers/type plates that have been removed, or improper handling, a warranty can in general not be honored.
3. Please return the products in their original packaging including all accessories.

III. Requesting an RMA number
1. To request an RMA number, please complete the RMA Request Form.
2. If you have filled out your RMA request form completely and correctly, we will provide you with an RMA number. This RMA number is valid for 30 days. Afterward, the number will be closed and returns no longer accepted.

IV. RMA shipping
1. Please always return all accessories with which the products were originally delivered and operated. However, please only send us accessories that are included with the product. We do not accept liability for materials purchased elsewhere.
2. Along with the return shipment, please enclose the RMA return confirmation received from us. Please note the RMA number clearly legibly on the outside of the return shipment address label.
3. We regret that we are unable to process products sent to us without a corresponding RMA number. We will, therefore, return them at your cost.
4. Please note: Wavelength Opto-Electronic (S) Pte. Ltd does not assume freight costs for any returns. However, in the event of a justified complaint, we will return the products free of charge.
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